Privacy statement
Quiet Resolve BV, Bergstraat 120, 5051 HE Goirle, the Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 42216202, is the controller for the personal data described here. Contact: info@quietresolve.nl.
When you visit this site
Our hosting provider, Amazon Web Services, records each request to the site in access logs. These contain technical details such as your IP address, the time, the page requested and your browser type. We use them only to keep the site available and secure, and we do not use them to identify visitors. The hosting provider keeps these logs for as long as the site is hosted there. Legal ground: our legitimate interest in a working and secure site.
The site sets no cookies and loads nothing from other parties. Your language choice is in the web address and is not stored in your browser.
When you book a call
You book on a page hosted by Proton (Proton AG, Switzerland). It processes your name, your email address and the time you choose, so that the call can take place, and sends you a confirmation. Proton's privacy policy applies on that page. The appointment and your contact details then sit in our calendar and mailbox, which are also hosted by Proton. We keep them for two years after the call. Legal ground: steps taken at your request before entering into an agreement.
When you email us
We keep your email and our reply for as long as needed to handle your request, and for two years after that for reference. Legal ground: our legitimate interest in answering and following up on your message.
When we work together
We process the contact and business details needed to carry out the agreement and to send invoices. We keep the records the tax rules require for seven years. Legal ground: the agreement with you and our legal obligations.
Who we share data with
We do not sell personal data. We use a small number of service providers that process data on our behalf, under agreements that protect it: Amazon Web Services (hosting, Frankfurt, Germany) and Proton (email, calendar and booking page, Switzerland). Where a provider or its parent company is outside the European Union, the transfer is covered by an adequacy decision, standard contractual clauses or an equivalent safeguard.
We make no decisions about you by automated means, and we send no newsletters.
Your rights
You can ask us to show, correct or delete the personal data we hold about you, to restrict its use, or to hand it to you in a common format. You can also object to its use. Email info@quietresolve.nl. You can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Changes
When this statement changes, the new version appears on this page with a new date.